Monday, August 30, 2010

Wachovia Center web site stinks, for buying tickets

Well, good news and bad news.

The good news: I was able to get a pair of section 9 tickets, on the floor, in row 10, for the George Strait concert at Wachovia Center in October.

The bad news: the process of purchasing them, and of printing them, is proving to be a pain.

First, when I was presented with the tickets, I saw no seating chart that showed me where my seats were located. Yes, their web site does have a generic seating chart for center stage concerts. However, George Strait uses his own specific arrangement, and the generic chart didn't show my section 9. Why can't this web site be like Ticketmaster (not that they're perfect lol), and give us a link to a performance-specific chart? That we can determine if we like the ticket locations or not.

Second, I still haven't gotten my email with the tickets. I did get an earlier email telling me to watch out for a second email. That earlier email also suggested I check my spam filter just to make sure. But, it never told me what address the email would come from, so I could pre-authorize that address.

Even worse, even though the email said I could log into my Wachovia Center account, the web page has no easily locatable link for "sign in."

So, in summary:
- please add performance specific seating chart
- give us a way to sign in easily

No comments:

Post a Comment